Claims window
Require customers to report delivery issues, temperature concerns, shortages, or damage promptly with photos and order details.
Returns
Claims for perishable goods.
Keep the claims process clear while protecting the cold chain and the condition of the product.
Core policy
Keep the claims window short and specific.
Photos, timing, and receiving condition guide the outcome.
Perishable exception
Because the goods are perishable, returns are typically not accepted once product has been handled, opened, or stored outside recommended conditions.
Resolution path
Use replacement, credit, or account review depending on the issue, the buyer history, and the supporting cold-chain evidence.